After purchasing, you’ll receive an email with a download link to access your files immediately.

Email us at shop@dawncharles.com with your order number, and we’ll send you a refreshed download link.

Because our products are digital and immediately accessible, all sales are generally final. However, we understand that special circumstances arise, and we’re happy to review requests on a case-by-case basis. If you’re experiencing an issue or feel a refund is warranted, please email us at shop@dawncharles.com and we’ll do our best to help.

Yes! If you’re experiencing any issues, feel free to reach out to us via the contact form below or email us at shop@dawncharles.com

Yes! While we recommend using RAW files for the best results, our presets also work with JPEGs. You may just need minor adjustments for optimal results.

Our presets are versatile and were tested across various lighting conditions, skin tones, and camera types. They’re designed to work beautifully on most images.

We offer mobile presets (DNG files) specifically designed for Lightroom Mobile and desktop presets (XMP files) for Lightroom Classic or CC. For the best experience, we recommend using the mobile presets for Lightroom Mobile and the desktop presets for editing on your computer. If you have any questions about compatibility, we’re happy to help!

Every preset pack includes an installation guide. Still stuck? Email us at shop@dawncharles.com for help.